Where to Start

If you're wondering where to start reading, here's my few favorites:

  1. How I replaced my coworkers with slackbots. Nobody could tell the difference.

  2. A few hints on the language you and your software use when speaking to customers. Small thing, but gives great results when it comes to clarity and building trust.

  3. Errors happen, so make sure you know how to write good error messages that help your users deal with them.

  4. Before you build a feature, make sure it's worth the money and effort. Take a closer look at how Apple built the first iPhone and see how to build products that people need.